The digital workplace is changing and the paper era of manual document creation is ending, according to Aragon.
As a result, by 2020, Aragon forecasts that 65 percent of enterprises will have re-architected their processes to further automate digital document creation and routing.
As defined by Aragon, WCA represents a convergence of traditional Customer Communications Management, forms software, workflow, and Digital Transaction Management or eSignature software.
If you’re focused on shortening cycle times, reducing errors and improving the customer experience, this trend report is a must-read.
Download the report to see why Aragon Research recognizes Smart Communications as a market Leader in its vendor review of Workflow and Content Automation (WCA) technology solutions.
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