Don’t Miss Our Breakout Session
Re-imagining Digital: Transforming the Customer & Agent Experience at MassMutual.
Thursday, May 30 at 3:10 - 3:40 pm
Learn how the MassMutual Life unit is digitally transforming its customer service and claims business processes, moving from paper, traditional PDF forms and batch communications to a modern, on-demand, real-time model.
The results to date? Faster turnaround times, greater efficiency, lower NIGO scores and reduced call center volume. And, happier agents and policyholders.
We’ll discuss additional examples of how insurers are re-imagining their traditional forms, workflows and customer communications across acquisition, onboarding and service.