thursday, APRIL 4TH, 2019
11AM Pacific/2pm Eastern Time

COMMERCIAL INSURANCE: Rethinking agent & customer InteractionS

How to Get to Digital Faster

It’s no secret that commercial insurance has lagged behind personal lines when it comes to digital transformation of the customer experience. That’s because commercial policies can be highly complex, requiring real-time collaboration to manage risk.

All that is changing – and quickly. Competition for commercial lines of business is coming from all directions. Learn how and where commercial lines carriers are investing in digital initiatives, so you can plan your strategy.

Join industry leaders Mark Breading of SMA and our own Neal Keene for an interactive discussion, followed by real-life examples of commercial insurers moving toward digital.

Discover how to:

  • Speed up turnaround time for quotes and proposals, and deliver them in real time using existing rater spreadsheets
  • Increase renewal conversion rates and deliver more relevant cross-sell offers
  • Cut administrative costs by enabling self service
  • Reduce compliance risks by improving data accuracy

Digital transformation in commercial insurance can seem daunting – and expensive. It doesn’t need to be. Find out how to extend your investment in core systems (like Guidewire and Duck Creek) and offer digital much faster than you might expect. Join us for this webinar and get inspired.

“Insurers must embrace data- and analytics-enriched customer solutions delivered seamlessly and personalized from the beginning of a transaction straight through to the conclusion.”


Mark Breading

Mark Breading, Partner, Strategy Meets Action

Mark is known for his insights on the future of the insurance industry and innovative uses of technology. He consults with insurers and technology companies on forward-thinking strategies for success in the digital age. Mark also leads SMA’s research program. His thought leadership in the areas of InsurTech, emerging technologies, customer experience, and digital strategies has earned him rankings as a "Top Global Influencers in InsurTech" by InsurTech News and Onalytica and a place in the 10 finalists for the "Top Global IoT in Insurance Influencer Award."


Neal Keene

Neal Keene, EVP of Strategy, Intelledox

Neal is the Executive Vice President of Strategy and Partner Alliances at Intelledox. Neal has more than 25 years of experience helping businesses – especially those in insurance and financial services – to modernize their customer communication and business process tools to take advantage of digital innovation.