Document Strategy 2020: Reimagining customer journeys with Next-Gen content automation
Jim Lundy, CEO of Aragon Research & Neal Keene, EVP of Strategy and Partner Alliances, Intelledox, discuss trends and provide real-world advice on how companies are transforming the content-centric processes involved in customer acquisition, onboarding, and service.
By 2020, 65% of enterprises will have re-architected their core processes to bring even more automation to document creation and routing, according to Aragon. We discuss why—and how—you need to update your strategy to keep pace.
We take a deeper dive into real-life success stories showing how companies are digitally transforming legacy forms and CCM-related processes, speeding up and simplifying the customer’s roundtrip journey.
Learn how to:
- Update your content and workflow roadmap for 2020
- Measure the value of forms and content transformation projects
- Identify where to start and find quick wins